FAQ

We’ve assembled some of the most common questions we receive as clients are confirming that Transitions is the right fit for their treatment needs.

We accept many insurances including numerous plans offered by

  • Blue Cross Blue Shield
  • Tricare
  • Aetna
  • Cigna
  • United Healthcare
  • Anthem
  • EMI Health
  • Managed Health Network
  • Meritain Health
  • Oscar
  • Optum
  • Tustmark
  • United Behavioral Health
  • United Medical Resources

…and we’re always working to add more. We can verify benefits for your specific plan quickly right over the phone – give our administrative team a call at 602-363-0629.

We generally work with clients age 10+. Our group-based care is specially designed for clients at different stages in life, including groups for adolescents age 10-13, groups for teens aged 14-17, college-age and early career adults, mid-career adults, and late career/post-career adults.

Give us a call or send us a message! It’s an easy process and our team will walk you through scheduling your first appointment – and will be there to help throughout your treatment.

We can check your benefits and any copays right over the phone. We also offer affordable rates if you do not have insurance or have a high deductible plan including options to pay for your healthcare over time and to work with our advanced graduate-level interns at a special rate.

To the best of our ability, we offer first appointments within 5 days or less and most of the time we can offer appointments within 3 days or less.

We have 5 offices around the Phoenix valley because we want reduce barriers to getting great mental healthcare. We also offer telehealth
appointments.

We offer both options – including telehealth appointments for our Intensive Outpatient Programs. Also, our offices are spacious and allow for social distancing for in-person appointments.

Yes, we offer both and we’re always working to expand to offer more options during these in-demand times.

Yes, the team includes several providers skilled in this type of treatment and additional clinicians on our team complete training every year.

Not currently. We do work with a number of excellent clinicians from across Phoenix who prescribe and manage medications. We work collaboratively to make sure your treatment is coordinated and smooth.

An intensive outpatient program is an 8-12 week treatment program that is designed to assist clients with skill development and symptom improvement at a faster pace than in traditional outpatient therapy. This is a great fit for those whose symptoms have not meaningfully improved with traditional therapy. It’s also a good match if symptoms are interfering with your quality of life and you need more than 1 hour of treatment per week. More information about this type of treatment is available here.

The name of this type of specialized program can be misleading – there is no hospital or overnight stay involved. Instead, you will spend 4 hours each weekday attending treatment with our team. This treatment is meant to help with rapid improvement in severe mental health symptoms so you can get back to the most important things in your life as quickly as possible. Please read more about this program here.

Nearly everyone feels a little nervous at first about being a part of a therapy group. We find that most people who give it a try for two weeks both enjoy it and benefit from the experience in unique ways that can’t be replicated in individual treatment. The treatment provided during group therapy is evidence-based, you can often start in a group immediately, and it’s more economical than individual services.

We focus exclusively on treatment during program hours. We do offer PHP programs at two different time slots (one in the morning and one in the afternoon) to help balance school requirements with your healthcare needs.

Definitely. Outcomes are much better when everyone works together.

Immediately. We understand how important it is to ensure there are no gaps in care and we’ll work with you to achieve this.

Absolutely. We think it’s a great idea to plan for a safe, effective transition from hospital treatment to outpatient services and this is a great way to avoid gaps in care.

Treatment at Transitions is 100% voluntary. That being said, progress happens when you are present. Consistent attendance supports the best possible outcome for treatment.

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